Mass Customization
Sole Envie to Participate in a Mass Customization Panel at Babson
Sole Envie will be one of 8 mass customization industry thought leaders participating in the panel, How Mass Customization Can Create Value & Profit at Babson College on October 8, 2009. The panel, hosted by jewelry mass customizer, Paragon Lake, and emceed by Scott Kirsner, Boston Globe columnist, will explore the impact of using technology to enhance customer experiences, the economic benefits behind mass customization, how buying practices might change consumer habits, technology practices in the future and many impromptu topics.
The other panelists include Matt Lauzon, Founder & President of Paragon Lake, Wendy Cebula, President of Vistaprint, Shaon Kan, President & CEO of Tikatok, Andrew Callen, General Manager of Corporate Casuals, Micah Rosenbloom, General Manager of Brontes Technologies, Sarah MciLroy, Founder & CEO of FashionPlaytes, and Sung Park, President of Umagination Labs.
This free panel will take place on October 8, 2009 from 6pm to 8:30pm at the Olin Auditorium at Babson College in Wellesley, MA. To register, visit: http://masscustomizationpanel.eventbrite.com/.
Posted by Monika on Tuesday, September 29th, 2009 | Uncategorized | No Comments
Did you know there’s a T-Shirt Economy?
I ran across an interesting article in Wired today entitled “Clive Thompson on How T-Shirts Keep Online Content Free.”
Nominally the article is about how artists are freely distributing their content online without charging for it and instead are turning their fans into paying customers by selling merchandise (such as t-shirts). It’s an unbelievably big industry with T-shirt and other apparel companies selling 40 billion dollars worth of decorated apparel a year.
What interested me though, was the part about how Mass Customization companies such as Cafe Press and Zazzle have cashed in on this phenomenon by making it easy for artists to instantly create and sell their merchandise with no investment needed. In fact, at Cafe Press users sold more than a $100 million in goods in 2007 resulting in a $20 million dollar profit.
I’ve never been much of a t-shirt kind of gal, but recently I’ve become addicted to perusing the above mentioned websites along with others such as Threadless and Spreadshirt. These sites crowdsource designs or enable users to upload their own graphics onto their t-shirts. There are some really amazing artists out there and I’m glad these companies have given them a way to distribute their work. Here’s one of my favorites
.
Posted by Monika on Thursday, November 27th, 2008 | Uncategorized | No Comments
Levi’s made MOM JEANS
Frank Piller, who I consider the Guru of Mass Customization gave a great talk that included some insight into why the Levi’s Original Spin (fka Personal Pair) program failed (something that people never fail to remind me about when I tell them about Sole Envie).
If you remember in the late 90’s you could actually get a pair of Levi’s jeans customized to your fit. For women this was a dream come true. With women and their wide 
range of hips, thighs, waists and everything else that you have to stuff into a pair of jeans it’s almost impossible to find something off the rack. Levi’s had what should have been a perfect approach: measure the body in the store and make the jeans to a perfect fit. But it failed? Why? Not because they didn’t have customers.
- Levi’s never moved this beyond the pilot phase. They never considered the Original Spin program to be a main line of business and never invested the infrastructure and training to help it grow beyond a PR gimmick.
- In a cost cutting effort, Levi’s, perhaps a bit short-sighted, closed the US factory that was making the custom jeans.
- Levi’s didn’t provide an enriching experience for their customers. You didn’t feel special while getting your jeans fitted and they never followed up with customers for repeat orders. Read more about Frank’s thoughts on Levi’s Original Spin.
Another good point Frank made about mass customization programs within larger corporations (like the Levi’s one!) is that support for the MC program needs to come from the top.
Without the support of top managment, it is unlikely that you will get the resources or focus that you need to be successful. A good mass customization program is going to require its own set of processes and ways of doing things.
Luckily Sole Envie will suffer no such problems. As CEO, I hereby declare we’re all about customization! One challenge down, 99 to go!
Note: I did a bit of in-depth research on the Levis Original Spin program and I think I found out the REAL reason that they failed. They were making !!MOM JEANS!!.
Posted by Monika on Monday, November 17th, 2008 | Entrepreneur, Mass Customization | No Comments
Sole Envie’s Presentation at the MIT Smart Customization Seminar
Just a quick note that our presentation at the MIT Smart Customization Seminar went really well! I know I’m not the world’s best speaker but I really enjoyed being up there and talking about Sole Envie (kind of like my singing!). Our concept video crashed midway (Eric saved the day by jumping in there and summarizing what the audience would have seen) and we had to cut the presentation short as we ran over our alloted time, but we got some great feedback and interest. The seminar was really interesting and we made a lot of great contacts too. I’ll be writing a recap over the next few days. Stay tuned!
Posted by Monika on Friday, November 14th, 2008 | Uncategorized | No Comments
“Don’t know nothin’ ’bout shoes” - A women’s perspective on raising start up capital in a male dominated industry
I attended a networking event the other night called “Networking for Fundraising Success” organized by The Capital Network (TCN) and New England Venture Capital Association (NEVCA). The event brought together the area’s top entrepreneurs, venture capitalists, angel Investors and strategic partners for an evening of networking.
My husband and I try to attend as many of these networking events as possible as it’s a great opportunity to meet potential investors. Since Sole Envie is going to be seeking funding in the near future, we’re trying to build a name for ourselves cause everyone knows that the best way to meet potential investors is through a personal introduction - an investor is going to be much more likely to invest in people they know. These events are also a great way to meet potential strategic partners and a way for us to practice and finesse our elevator pitch.
Click here to buy my "Don't know nothing about shoes!" t-shirt that I designed at Zazzle.com
At these events, they conveniently have venture and angel investors wear a name badge with a green sticker on it (green = $$$$) so you know who to talk to. Entrepreneurs wear yellow stickers. You can always tell an investor by the large group of people standing around them. (I’d really love to know what the combined net worth of everyone in that room is). I have to admit these events are a little hard to navigate if you’re not a particularly pushy person. You can be in the middle of a great conversation with someone (usually an investor) and another entrepreneur will just shamelessly push their way though and interrupt your conversation mid-sentence to introduce themselves. I guess all the good manners that were instilled in me by my parents don’t apply in the fundraising world and I’d better throw them out the window if I want to get anywhere. Cause come on, let’s face it, 2 months from now when I’m in a boardroom presenting my business plan to an investor, they’re not going to remember me for my manners- no matter how winsome they are.
The event also got me thinking about gender bias and what it’s like to be a woman pitching a business model that merges fashion with technology to venture or angel investors who are all typically men. These events tend to be focused around the tech and bio-tech industries of Boston’s 128 corridor which means that I’m usually one of a handful of women in the room, one of few consumer driven companies, and most definitely the only fashion related company. You may ask what is a fashion company doing at a tech oriented event? While Sole Envie is a custom shoe company for women, we’re also an internet based start-up focused around user-generated content (shoes!) that is powered entirely by technology (or at least one day we will be) - much like Amazon or even Cafe Press. In the end, we’re all moving physical goods but without state of the art technology we couldn’t do what we do. Sole Envie’s success is going to be based upon successfully developing a powerful interactive configurator (for designing shoes), a social network (think Facebook like features) and a dynamic online community. This dependence on technology will extend into our back-end supply chain and logistics systems.
At these events there are always one or two men who will invariably throw their hands up and say in a somewhat condescending tone, “I don’t know anything about shoes” as I’m pitching the model - before I even have a chance to describe the concept. It’s like they hear the words “women” and “shoes” and their brain just shuts down. I want to say to them, “oh you don’t wear shoes?” or “does your mom still dress you then?” but I can’t of course and instead I have to find analogies they can relate to such as “It’s like “Dell” for shoes except instead of letting people design their computers, we’re letting them design shoes. Shoes - a 40 BILLION DOLLAR INDUSTRY!
Why don’t they ask “why custom shoes?” Or ask about our our revenue model, our forecasted sales or even our exit strategy? Why not ask about other parallels in the Mass Customization space that have become successful? Zazzle.com for instance. Zazzle is an online marketplace for customized products such as custom t-shirts, postage and most recently custom Keds, that attracts about 2 million visitors a month. Their estimated revenue is projected to top $80 million this year. I’m sure Ram Shriram (Google’s founding board member and one of Google’s earliest investors) didn’t say to the folks at Zazzle, “I don’t know anything about t-shirts or mugs” when his venture firm Sherpalo Ventures decided to fund them for 16 million dollars in Series A equity funding a few years ago. Forget Mass customization companies…what about other online shoe companies? Zappos for instance. They sell shoes. Last I checked Zappos was on track to top 1 billion in sales revenue this year. Would these men say “I don’t know anything about shoes” if they were to meet Tony Hsieh, the current CEO of Zappos?
As a woman, if you even bring up the word “shoes” in front of a man, they just assume the reason you are starting a shoe company is because you’re just obsessed with shoes. Take the one investor, for example, who kept proudly proclaiming to me that he was a “technical geek” and just assumed (without asking me my background) that because I was a woman starting a shoe company I couldn’t possibly be a “technical geek” too. My husband is the co-founder and CTO of Sole Envie. If this guy had been talking to my husband instead of me, would he have immediately assumed that because Eric was starting a woman’s shoe company he wasn’t a “technical geek”? I can assure you that my husband is the biggest “technical geek” I know! I love fashion, but that’s not the reason I started Sole Envie. I started Sole Envie because I wanted to start an internet-based company and I have a fascination for the concept of user-generated content and mass customization. Knowing what I know about the market and my own experiences with custom shoes, shoes just seemed to have a lot of potential. To me, figuring out what it takes to implement mass customization from a user-interface and back-end supply chain/logistical standpoint is as interesting to me as the actual shoes.
And it’s not just the men at these events. It’s friends, family and other women too. I’m sure when people hear what I’m doing they think, “Monika and her little shoe business” or they think of this as a hobby I run out of my basement (ok I admit, I work from my kitchen table - usually in my pajamas). Heck even my mom unconsciously does it. The other day my mom was talking to some relatives who wanted to come to Boston but could only meet during the work day and my mom said “Oh you should call Monika. She doesn’t work.” Of course I know my mom and I know she didn’t mean it that way. What she really meant to say was that I had a flexible schedule, but I can’t help thinking that if it were my brother and he was starting a company revolving around the next big thing in renewable energy, things may have come out a little differently.
It’s not all bad though. In fact I find the whole thing kind of amusing. Most people are very open minded and the ones that aren’t usually come around and get excited about Sole Envie’s potential once I’ve told them a little more. As an entrepreneur, especially in the relatively uncharted area of Mass Customization, you spend 1/4 of your time actually moving your company along and the rest of your time educating and convincing people about your concept. It’s all part of the game and either you learn how to play or you get out! I can’t wait till the day I’m the one wearing the green sticker in the room and I have a group of men crowding around me and I can say to them, “I don’t know anything about football, NEXT!”
Posted by Monika on Thursday, October 30th, 2008 | Entrepreneur, Mass Customization | No Comments
My Ponoko Interview Part 2
Read Part II of my Ponoko Interview
Here is the final portion of the interview. I cover Sole Envie’s target market, some results from a marketing survey I’m conducting, and Sole Envie’s manufacturing process.
Posted by Monika on Thursday, October 30th, 2008 | Mass Customization, News | No Comments
My Ponoko Interview Part I
Read Part 1 of my interview on the Ponoko Blog 
I was invited to do an interview with Ponoko, a really exciting and innovative start up in the user innovation/mass customization space. Ponoko enables users to create their own 3D designs such as jewelry and other creations and then manufactures them using 3D prototyping machines whose laser cutters cut your creations using plastic or wood composites. Users can then “turn their creativity into cash” by setting up their own online shop using Ponoko’s web commerce and digital make-on-demand services. There’s no need to worry about set up fees, minimum orders, or inventory. Ponoko does it all for you.
Ponoko also has a blog focused around Mass Customization where they talk about other companies and new innovations in the MC Space. They invited me to talk about Sole Envie and my insights on how to implement mass customization for women’s shoes. Here is Part 1 of the interview. Stay tuned for Part 2.
Posted by Monika on Thursday, October 30th, 2008 | Mass Customization, News | No Comments
Find out how “smart” I am
Yes, It’s official. I’m smart! How smart? I can’t tell you, but you can find out for yourself when I speak at the first annual MIT Smart Customization Seminar next month.
A few months ago, Frank Piller, the go to guy for all things mass customization, asked me if I’d be interested in speaking about Sole Envie at the upcoming seminar and I readily accepted.
The seminar is taking place on November 10th and 11th and is the only event of its kind in North America. Providing an in-depth coverage of one of today’s most important business trends, the seminar will gather some of the most advanced and interesting businesses in mass customization today. It is open to executives from diverse industries working on, implementing, or considering mass customization and personalization strategies and technologies for their companies. In addition, a small group of pre-eminent scholars will share leading-edge research on issues of importance and practicality to mass customization professionals.
Frank Piller and Joseph Pine, the “gurus” of mass customization will kick off the seminar with the key note address. They will be highlighting some of the key aspects of matters today in mass customization. Their address will be followed by two days of presentations by mass customization innovators and leaders along with peer to peer discussions on how to implement a profitable customization business.
Allison Page, the director of Adidas’ mass customization program (mi adidas ), Jana Eggers, CEO of Spreadshirt, Jeff Beaver and Andy Howell, the co-founders of Zazzle joined by Kristin Ella of Keds are some of the speakers I’m really excited to hear and hopefully meet.
I will be one of the entrepreneurs presenting during the following segment:
Mass Customization Entrepreneurs: Meet the next generation of mass customization:
Following MIT’s entrepreneurial spirit, we proudly present some of the best upcoming new ventures in mass customization. Learn from the founders what motivated them to invest in a mass customization business and get the latest insights from their research and experiences.
• Matt Lauzon, Co-Founder, Paragon Lake (Jewelry)
• Sharon Kan, President & CEO, Tikatok, Inc. (Children books)
• Sasha Revankar, Founder, MyFactory (Fashion)
• Seph Skerritt, Founder Proper Cloth (Shirts)
• Monika Desai, Founder, Sole Envie (Women’s footwear)
Needless to say I’m excited and honored to be speaking among this esteemed group of innovators and scholars in mass customization. To learn more, visit the seminar’s website at MIT.
Posted by Monika on Wednesday, October 8th, 2008 | Mass Customization | No Comments
Hello World!
My name is Monika Desai and I’m the founder and CEO of a start-up called Sole Envie, a “soon to be launched” online social shopping community and e-commerce site that provides women with the opportunity to co-design and purchase their own, one of a kind, customized fashion shoes and share their designs with a community of fashion enthusiasts.
When the Sole Envie site officially launches, it will feature a state of the art interactive configurator that will provide customers with the unique shopping experience of building a shoe. By mixing and matching a wide assortment of design elements (leather and fabrics, styles, heels, trims and accessories) customers will be able to design shoes that express their own personal sense of style.
While having the opportunity to create and purchase customized shoes is pretty cool, Sole Envie will be much more than just an e-commerce site or a footwear company. Our goal is to develop a rich and thriving social network and community where shoe lovers can congregate, inspire and express themselves by sharing and rating each others designs, blog about shoes, meet other shoe lovers, crowd source new designs and much more.
While I could go on forever about how Sole Envie willl soon become every woman’s best friend, this blog is not intended to be another advertising vehicle for Sole Envie. Instead, It’s meant to provide you with a behind the scenes look of one entrepreneur’s mission to turn an idea into a reality. Come along for the ride as I share with you the trials and tribulations of starting a company along with the excitement, success and fulfillment that comes wth doing something you love.
Posted by Monika on Thursday, September 18th, 2008 | Entrepreneur, Mass Customization | 1 Comment
About Monika Desai
Monika Desai, Co-founder & CEO of Sole Envie, is a seasoned marketer with over 13 years of experience. Monika Desai’s decision to start a customized fashion company was born out of a lifetime of frustration of not being able to find shoes for her size 4 1/2 feet.
Determined to find a pair of shoes for her wedding, she designed and commissioned a pair of custom-made shoes. She fell in love with the experience of choosing the style, color, leather and accessory and seeing her design come to life. A born entrepreneur, she decided to turn the concept into a scalable business so women everywhere could experience the same thrill of designing their own shoes.